Information For Your Stay

Frequently Asked Questions
WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?

Check-in time is 3:00 p.m. Check-out time is 12:00 p.m.

DO YOU HAVE AN EARLY DEPARTURE FEE?

If your reservation was not booked with a non-refundable cancellation policy, we require at least 24 hours advance notice of your intent to depart early. If we do not receive notice, then you will be billed for the night(s) in question.

I BOOKED MY ROOM ON A DIFFERENT WEBSITE THAN HOTEL LUCENT AND I NEED TO CHANGE MY RESERVATION. WHAT SHOULD I DO?

Unfortunately, you will need to contact the site where you made your reservation. Next time, be sure to book with us directly and we will be happy to help you with any changes in plans.

IS THERE ON-SITE PARKING?

Hotel Lucent offers FREE on-site self-parking with an electric car charging station.

DOES HOTEL LUCENT HAVE MEETING SPACE?

Hotel Lucent does not have on-site meeting space. We do have co-working areas located adjacent to the lobby and outdoor courtyard. If you need a private meeting space we suggest contacting HanaHaus Palo Alto. HanaHaus is a community co-working space located just 1.6 miles from the hotel. This workspace offers open office space rental by the hour, private meeting rooms, venue rental, and a boutique coffee experience. Plus, the entire venue can be reserved for private events. View availability

IS THERE A RESTAURANT ON-SITE?

Outside of daily breakfast, Hotel Lucent does not have an on-site restaurant. We do have a sundry shop that offers light snacks and refreshments. The Hotel is located within walking distance of several restaurants and dining options. Please see the front desk for recommendations and directions.

DOES HOTEL LUCENT HAVE A FITNESS CENTER?

Yes, we have a fitness center complete with cardio machines, free weights, a stretching area, and Peloton bikes. Our fitness center is open 24 hours and offers natural light and courtyard views.

DOES HOTEL LUCENT ALLOW SMOKING?

Hotel Lucent is a 100% non-smoking hotel. Any guests choosing to violate this policy will automatically be billed a minimum of $250 upon check-out, without exception.

DOES MY RESERVATION INCLUDE BREAKFAST?

Yes! All guests of Hotel Lucent are welcome to partake in our lobby breakfast offerings Monday through Friday from 6 AM to 9 AM and Saturday and Sunday from 7 AM to 10 AM. Breakfast items include made-to-order pancakes, sausage, eggs, cereals, fresh pastries, juices, milk, and a Starbucks Barista Machine.

DO ROOMS HAVE MINI REFRIGERATORS OR MICROWAVES?

Our standard and deluxe rooms offer mini-refrigerators but not microwaves. Our rooms also feature a Keurig coffee maker, WorldVue In-Room Entertainment system, and other luxurious amenities. Some of our larger rooms feature kitchenettes, which include a stovetop, mini fridge, microwave, sink, and a set of dishes. We do have a microwave in the breakfast area.

IS HOTEL LUCENT PET-FRIENDLY?

Unfortunately, we do not allow pets on the property.

I AM TRAVELING WITHOUT A CAR. HOW DO I GET TO THE HOTEL FROM SFO/SJC?

Rideshare or Taxi is available from each airport. SFO and SJC are approximately 18.9 miles away and take about 30 minutes via car without traffic congestion. The Menlo Park CalTrain Station is also a short distance away – just 4 minutes by car and 7 minutes walking.

WHAT IS THERE TO DO IN THE AREA?

Hotel Lucent is just minutes from Stanford University, Stanford Shopping Center, The Guild Theatre, the Palo Alto History Museum, and Downtown Palo Alto, which offers an abundance of shopping and dining. There are also several parks in the area for hiking and outdoor recreation. Please see the front desk for directions and recommendations.